Technical Information for Registration

We've tried to answer below the most common technical questions.

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Question 1:What is WebAdvisor?
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Question 2:Which browsers can I use?
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Question 3:How do I print a form using my browser?
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Question 4:Does online registration leave a "cookie" on my desktop to support its navigation?
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Question 5:I am getting slow response to my online registration queries. What is the problem?
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Question 6:Can I use the back button on my browser to move around?
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Question 7:Do I single or double click on links?
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Question 8:Why isn't WebAdvisor recognizing my user name or asks for my User Name multiple times?
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Question 1:  What is WebAdvisor? Return to Top

Q1 Answer: WebAdvisor is a secured Web interface that allows you to access information in the administrative database using by Colorado Mountain College.

Question 2:Which browsers can I use?Return to Top

Q2 Answer:
Windows can use browsers: Internet Explorer (6 and 7) or Firefox (1.7, 2.+, 3.+)
Mac can use browsers: Firefox (1.7, 2.+, 3.+) or Safari (2.0+, 3.0+)
Linux can use browser: Firefox (1.7, 2.+, 3.+) 

Question 3:How do I print a form using my browser?Return to Top

Q3 Answer:

For PC Users - You can print a form by clicking the Print icon on the Toolbar of your browser. Alternately, you can click File, and then click Print in the drop-down menu. Then click OK in the displayed Print dialog box. The document will be printed on the printer indicated in the text field Name in the Print dialog box. You can change the destination printer by selecting another printer in the Name drop-down list box and then click OK. Some of the forms will be more legible if you print them using Landscape mode. To print a form in Landscape mode, click File, then click Print, and then click Properties in the Printer dialog box. A Document Properties dialog box will appear. Click the Page Setup tab and then the Landscape radio button in the Orientation section of the dialog box. Click OK to set the Landscape mode and OK once more to cause the form to print. After the form has printed you might want to reset your system back to Portrait mode by following the same procedure you used to set Landscape mode.

For Macintosh Users - You can print a form by clicking the Print icon on the Toolbar of your browser and then click Print in the pop-up dialog box. Alternately, you can click File, and then click Print in the pop-up dialog box. The document will be printed on the printer indicated at the top of the pop-up dialog box. You can change the destination printer by clicking on the Apple icon in the upper left-hand corner of the window and then clicking Chooser in the drop-down menu. The Chooser dialog box will display a graphic of all the printers set up for your Macintosh. Select the new printer by clicking on the appropriate icon and then close the dialog box by clicking the upper left corner of the box. Some of the forms will be more legible if you print them using Landscape mode. To print a form in Landscape mode, click File and then Page Setup in the drop-down menu. Click the Orientation icon to change the printer setting from Portrait to Landscape mode. The accompanying graphic will illustrate that you made the change. Click OK to enable the setting and print the form using the instructions presented previously.

Question 4:Does online registration leave a "cookie" on my desktop to
support its navigation?
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Q4 Answer: Each time you access WebAdvisor, a session cookie is placed on your desktop when you log into the system. When you close your browser, the cookie is erased.

Question 5:I am getting a slow response. What could be the problem?Return to Top

Q5 Answer: There are a number of possible conditions that might affect your response time. Often an increase in the response time is related to traffic over the communication lines. Depending upon your location, WebAdvisor uses your campus Intranet, the Internet or both. The number of users on any portion of those systems will often slow the response time for everyone. Downloading large files via your institution's communications lines will drastically increase response time for all other users on the system. High levels of WebAdvisor use by other members of your institution also affects your response time. This is caused not only by increased user traffic, but also by the additional processing required of the institution's host machine to respond to WebAdvisor queries. An example of a high-use time period would be during your institution's Web registration period. You may also experience slower performance during peak usage periods for your Internet Service Provider (ISP). You should notify your IT staff if you continue to experience poor performance during non-peak usage periods.

Question 6:Can I use the back button on my browser to move around?Return to Top

Q6 Answer: Although there are some places in the system where the back button works well, in other areas it does not. We encourage you to use the navigation built into WebAdvisor whenever it is available to you.

Question 7:Do I single or double click on links?Return to Top

Q7 Answer: As this is a web application, single click. Double clicking may confuse the system.

 

Question 8:Why isn't WebAdvisor recognizing my user name or asks for my User Name multiple times?Return to Top

Q8 Answer: If Web Advisor is it not recognizing your user name or you are experiencing a loop where WebAdvisor continues to ask you to enter your User Name and Password, it may be a browser issue. We have found that Internet Explorer works better when you set your Internet Options to check for newer versions of the stored page every time you visit the web page. Here is how you do this.

Step 1:Select Tools/Internet Options on your Internet Explorer menu.

Select Internet Options

Step 2:Select Settings.

Selectin Settings

Step 3:If the setting is "Automatically", you will need to change it. Select "Every visit to the page" and then press "OK."

Current setting is "Automatically"
In this example, Automatically is selected

Change to "Every visit to the page"
Select Every visit to the page

Step 4:Select "OK" to finalize the change.

Select OK