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Collaborate Webconferencing Version 12 FAQ

Please note: Blackboard Collaborate webconferencing is still CMC's main web-conferencing tool. However, the Blackboard Collaborate tool inside Canvas was removed on May 10, 2013, due to faulty performance. Faculty and staff should contact the Service Desk to schedule a Blackboard Collaborate webconference.

Faculty FAQ (scroll down for Student FAQ)

Overview: Blackboard Collaborate version 12 (formerly called Elluminate Live) is the primary tool for webconferencing at CMC for faculty, staff, and students. Instructors who lead a web-conference in Collaborate are "moderators" and students who join and have a less powerful role are called "participants."
As of May 10, 2013, Blackboard Collaborate was removed from all Canvas courses since the integration between this webconferencing tool and Canvas was faulty. Also, Canvas provides a second webconferencing tool named Big Blue Button which can be accessed inside a Canvas course by clicking the "Conferences" button at left. Big Blue Button is currently available. However, unlike Collaborate, the Big Blue Button webconferencing tool does not offer a recording option.

I need an orientation to using Collaborate.
The Office of Innovations in Teaching and Learning offers a training in Blackboard Collaborate webconferencing each month. All of the professional development trainings offered by the Office of Innovations are free and open to all CMC faculty and staff. The training schedule with WebAdvisor registration information can be found at www.coloradomtn.edu/training. You can also check out this 7 minute orientation video on Collaborate.

How do I set up a Collaborate (formerly called Elluminate Live) webconference? How do I set one up in my Canvas course?
The Collaborate webconferencing tool was removed from all Canvas courses on May 10, 2013, since the integration was defective. Please contact the IT Department's Service Desk to schedule a Collaborate webconference. You will be emailed the link to share with students to enable them to join the webconference, as well as the link you'll use to join the webconference as a moderator. You can then post the students' link in your Canvas course in any way you see fit: as part of an Assignment, or Announcement, inside a Discussion, or via a message, etc. You can also email it to your class via CMC email, WebAdvisor's email function, etc. Just use your browser (Internet Explorer, Firefox, Safari, etc.) to open the webconference's link to join the webconference.

How do I revise or delete an upcoming Collaborate webconference I've already scheduled?
Please contact the IT Department's Service Desk if you need to revise or cancel an upcoming Collaborate webconference you've scheduled.

How do I view a recorded Collaborate webconference, or view it in my Canvas course?
If you opted to record your Collaborate webconference, then the Service Desk will provide you with the unique link for that recording. Just use your browser (Internet Explorer, Firefox, Safari, etc.) to open the link and view the recording. Please note: the recording link will not be the same as the links you and your students used to join the webconference. You can then share the recording's link in your Canvas course in any way you see fit: as part of an Assignment, or Announcement, inside a Discussion, or via a message, etc. You can also email the recording's link to your class via CMC email, WebAdvisor's email function, etc.

How do I delete a recorded Collaborate webconference?
Please contact the IT Department's Service Desk if you need to delete a recorded Collaborate webconference. It is not always possible to retrieve a deleted Collaborate recording, i.e. undo a deletion, so please delete with care!

How can I track who's viewed my recorded Collaborate webconferences?
Tracking is available for Collaborate sessions scheduled for you by the IT Department's Service Desk. Please contact the Service Desk if you need to track who has viewed your recording.

How do I invite other people to join my Collaborate webconference once it's started?
Did you know that once your Collaborate webconference has been launched, you can easily invite others to join you from within the webconference? Please see this tutorial on how to do what's called an "in-session" invitation.

Collaborate tutorials and more information
For Collaborate tutorials and more information, please click here to visit Blackboard Collaborate's support website. One note about using this website: as you may recall, instructors who lead a web-conference in Collaborate are "moderators" and students who join and have a less powerful role are called "participants"-- so on this page teachers should scroll down and click “For Moderators” to see tutorials they need. They can click “For Participants” for PDF’s and videos they may wish their students to view. By visiting this page, you can check your browser to make sure it's ready for use with Collaborate.

Moderator's manual for Collaborate
The moderator's manual for Collaborate Version 12 in PDF format can be found online here.

Collaborate app for iPhone and iPad FAQ and tutorials

  • Click here for a downloadable version of the Collaborate mobile web conferencing user guide.
  • For a video tutorial covering the iPhone and iPad Collaborate app, that also includes what the instructor sees from the computer Collaborate interface to indicate if a student is joining from a mobile device, please click here.

Here’s what session participants can do in Collaborate Mobile Web Conferencing:

  • Easily attend from iPhone® and iPad® devices
  • View Microsoft Office® PowerPoint® slides, whiteboards and application sharing
  • Listen to the session audio over VOIP
  • Breakout rooms
  • Interact with polling, hand raising, emoticons and text chat

And here's what you should know about the limitations of the Collaborate app for iPhone and iPad:

  • Only participants can log in with the app; moderators cannot use the app to join a session
  • Recorded sessions cannot be played back via the app
  • The app is for joining live sessions only (and joining them as a participant, not a moderator)
  • You'll be able to view a shared application, but cannot control / interact in it
  • Can view the whiteboard, but can’t draw on it
  • Can transmit/hear audio, but not video

Troubleshooting for Blackboard Collaborate and for Canvas
Please contact the IT Department's Service Desk if you are experiencing issues with Blackboard Collaborate and/or with Canvas. The Office of Innovations in Teaching and Learning also provides assistance to faculty only (not students) with Canvas and Collaborate.

Student FAQ

Overview: Blackboard Collaborate version 12 (formerly called Elluminate Live) is the primary tool for webconferencing at CMC for faculty, staff, and students. Your instructors may conduct online webconferences using Blackboard Collaborate. Teachers participating in a Collaborate webconference will have the leading role of "moderators." Students who join a Collaborate session will have a less powerful role as "participants." Also, Canvas provides a second webconferencing tool named Big Blue Button which can be accessed inside a Canvas course by clicking the "Conferences" button at left. Your instructors may opt to use Big Blue Button as well as Blackboard Collaborate for webconferencing.

I need an orientation to using Collaborate.
Please check out this 7 minute orientation video on Collaborate. 

How do students participate in Collaborate webconferences in their Canvas courses?
Your instructor will provide you with the unique link you'll use to join the webconference. Your instructor might share that link inside your Canvas course, or another way, such as via email. Just use your browser (Internet Explorer, Firefox, Safari, etc.) to open the link and join the webconference. We suggest that you check the browser that you'll be using before you try to join the webconference to make sure it's ready for Collaborate. Click here to check your browser.

How do I view a recorded Collaborate webconference in my Canvas course?
Your instructor will provide you with the unique link you'll use to view the recording of a past webconference. Your instructor might share that link inside your Canvas course, or another way, such as via email. Just use your browser (Internet Explorer, Firefox, Safari, etc.) to open the link and view the webconference's recording. We suggest that you check the browser that you'll be using before you try to view the recording to make sure it's ready for Collaborate. Click here to check your browser.

Collaborate tutorials and more information
For Collaborate tutorials and more information, please click here to visit Blackboard Collaborate's support website. One note about using this website: as you may recall, instructors who lead a web-conference in Collaborate are "moderators" and students who join and have a less powerful role are called "participants"-- so on this page students should scroll down and click “For Participants” for PDF’s and videos they may need. By visiting this page, you can check your browser to make sure it's ready for use with Collaborate.

Collaborate app for iPhone and iPad FAQ and tutorials

  • Click here for a downloadable version of the Collaborate mobile web conferencing user guide.
  • For a video tutorial covering the iPhone and iPad Collaborate app, that also includes what the instructor sees from the computer Collaborate interface to indicate if a student is joining from a mobile device, please click here.

Here’s what session participants can do in Collaborate Mobile Web Conferencing:

  • Easily attend from iPhone® and iPad® devices
  • View Microsoft Office® PowerPoint® slides, whiteboards and application sharing
  • Listen to the session audio over VOIP
  • Breakout rooms
  • Interact with polling, hand raising, emoticons and text chat

And here's what you should know about the limitations of the Collaborate app for iPhone and iPad:

  • Only participants can log in with the app; moderators cannot use the app to join a session
  • Recorded sessions cannot be played back via the app
  • The app is for joining live sessions only (and joining them as a participant, not a moderator)
  • You'll be able to view a shared application, but cannot control / interact in it
  • Can view the whiteboard, but can’t draw on it
  • Can transmit/hear audio, but not video

Troubleshooting for Blackboard Collaborate and for Canvas
Please contact the IT Department's Service Desk if you are experiencing issues with Blackboard Collaborate and/or with Canvas.